1. Do you offer international shipping?
- Answer: Currently, we only ship within the United States. We do not offer international shipping at this time.
2. What is your return policy?
- Answer: Returns are accepted within 14 days of receiving your order. Items must be in original condition—unworn, unwashed, with all tags attached, and still sealed in the original packaging. Once the seal is broken, the item is no longer eligible for return. A 20% restocking fee applies unless the return is due to an error on our part.
- Please note: Mystery packs are final sale and are not eligible for return or exchange.
- A 20% restocking fee applies unless the return is due to an error on our part.
- Original shipping costs are non-refundable.
- To request a return, please email us at Bureenstreet@gmail.com with your order number and the reason for the return. You can also reach out through our Contact Page. We’re happy to assist and will do our best to make things right as quickly as possible.
3. How do I track my order?
- Answer: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to check the status of your shipment.
4. What if I received a damaged or incorrect item?
- Answer: If your order arrives damaged or you received the wrong item, please contact us immediately through our Contact Page or email us at Bureenstreet@gmail.com with your order number and photos of the issue. We’ll work quickly to make it right.
5. How long does it take to process an order?
-
Answer: We process orders within 1-3 business days. Please note that we do not process orders on weekends. Once processed, orders are shipped based on the following options:
- 3-5 business days
6. Do you offer exchanges?
- Answer: Yes. Exchanges are accepted within 14 days of delivery and are free of charge. Items must be unworn, unwashed, with tags attached, and in original packaging. To request an exchange, please contact us through our Contact Page or email Bureenstreet@gmail.com with your order number and the item you would like to exchange.
7. What happens if my order is returned because of an incorrect or failed address?
- Answer: Customers are responsible for providing a complete and accurate shipping address at checkout.
- If an order is returned to us because of an incorrect, incomplete, undeliverable, or failed address, we will contact you by email once the package is returned.
- You may have the order reshipped after paying the new shipping cost.
- If you do not respond to our emails regarding the returned package, we will issue a refund for the order. A $7 return-to-sender fee will be deducted from the refund to help cover the shipping costs incurred.
- Original shipping charges, if any, are non-refundable.
- If you notice an address mistake before your order ships, contact us immediately through our Contact Page or at Bureenstreet@gmail.com. We will do our best to update the address before shipment, but changes are not guaranteed once the order has been processed or shipped.